Exchange and Return

We allow our customers to exchange or return a product abiding by conditions set for the purpose. You may apply for an Exchange or Return for a product or service within 7 days after you’ve received it.

 

Conditions for Exchange/Return and Refund:

• The product must be unused, unworn, unwashed, unaltered, and without any flaws. Products can be tried on to see if they fit and will still be considered unworn.

• The product must be intact with tags.

• An exchange or return request must be done within 7 days of the purchase.

• All items must be returned in original condition (including all receipts/invoices and packaging) with barcode tags attached.

• Each Product is eligible for a single exchange only.

• Refunds will be processed and issued to the original payment method used for the purchase.

• Exchanges or refunds are not applicable for items offered at 50% or higher, and products on Flash Sale.
  
  
• To report a damaged, or missing product, please share an unboxing video for verification.
  
  

• For furniture products by SPACES, no exchange and return is applicable unless any manufacturing defect is identified within 12 months from the date of delivery.

What if I lose the money receipt/tags/barcode?

• We will consider it if you lose the money receipt or invoice for exchanges. In that case, you will need to provide the purchase contact number so we can check your purchase history. 

• The exchange offer will no longer be valid anymore for any irreparable damage or bending of the tags or barcode.

 

From where can I exchange the product? 

• For Online Purchase

After purchasing any product(s) you can exchange it/them at any of our Display Centers within 7 days of the receiving date. To find your nearest Display Center, please click here. You can also send us your product(s) by any courier service after consulting with our Service Center associate. After receiving the product, we will contact you and arrange the shipment of your exchange product. It should meet all the conditions specified in the Conditions for Exchange and Return section.

Please note, if there is any problem from our side, we will offer free returns, exchanges, or refunds otherwise, the customer will have to bear the expenses of the return shipping. 

• For Purchase Made at the Display Center

Currently, we have ten Display Centers across Bangladesh. If you are not satisfied with your purchase, please bring the product to any of our Display Centers within 7 days after the product is received and it should meet all the conditions specified in the Conditions for Exchange and Return section.

 

Receiving Incorrect Quantity and Product Mismatch at Delivery:

If you receive the wrong products or an incorrect quantity, you must provide an unboxing video of your delivered package(s) to support your claim. Upon verification, we will arrange for a replacement or adjust your order accordingly.

 

How do you return the product(s) to us for Exchange or Refund? 

 

Return to the Display Center

Please bring the product(s) to any of our Display Centres. We will arrange for an exchange or refund upon the fulfillment of our Exchange and Refund Conditions.

 

SA Paribahan 

Send the product to SA Paribahan at Uttara Branch. Please use this address and contact number given below:

Name: ILLIYEEN 

Contact number : 01885-999-006

Note: Please send us the SA Paribahan receipt number for your reference.

 

Sundarban Courier

Send the product to Sundarban Courier at Baridhara Branch. Please use this address and contact number given below:

Name: ILLIYEEN

Contact number : 01885-999-006

Note: Please send us the Sundarban Courier receipt number for your reference.

 

Refund Policy

If you are not satisfied with your purchase, you can return the product and get a full refund.

 

For Online purchase: Please return the product to us after consulting with the Service Center and we will arrange a full refund within 10 working days after receiving the returned product(s) upon the fulfillment of our Exchange and Refund Conditions. If there is any problem from our side we will offer free returns, exchanges, or refunds otherwise, the customer has to bear the expense for the return shipping.

* Depending on the shipping method and carrier selection, your return package may take several days to reach us. Keep your proof of postage and ship your return along with the reference number as we are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, we will not issue store credit for your returns.

 For Display Center purchase: Please bring the product to the display center from where you made your purchase. We will arrange a refund upon the fulfillment of our Exchange and Refund Conditions.

 

Warranty and Guaranty Terms for SPACES Products (Furniture)

 

 Coverage

• This warranty exclusively covers manufacturing faults present in our products.

• The warranty is applicable for a period of one year from the date of delivery of the product.

 Repair or Replacement 

• During the warranty period, SPACES will provide repair or replacement of parts as necessary to rectify manufacturing faults.

• Warranty claims will only be entertained upon presentation of the delivery invoice for the product within the one-year warranty timeframe.

 

Post-Warranty Period Repair Services 

• Maintenance or repair services beyond the warranty period will be provided on a payment basis, with the payable amount determined by our expert team following an investigation.

 

Guaranty

 

SPACES provides specific guarantees: 

• 5 years against woodlouse.

• 5 years against foam and fiber elasticity.

 

Exclusions

 

This warranty is not applicable to the following: 

• Damage due to termite infestation.

• Damage resulting from mishandling, misuse, or negligence.

• Damage that does not fall under manufacturing faults or is not explicitly covered by this warranty.

 

Conditions for Exchange & Return For Products by SPACES 

• If any manufacturing defect is identified by the customer after the receipt of the products by SPACES, the identified issues will be resolved at free of cost.